Registration Processing Time
Registration applications are processed on a priority basis according to date of receipt of the application.
The current processing and review time is approximately 4 weeks, provided all supporting documentation, including your Certificate(s) of Registration Status, have been lodged with the Board.
After this time you will be forwarded a notification of the date on which the Board will consider your application or a notification that further information is required.
Upon your registration being approved, your details will become available on the Board’s website at the Public Access Register.
Office counter hours are 9.00am to 4.00pm Monday to Friday, with telephone contact being available
9.00am to 5.00pm Monday to Friday.
The Board has a responsibility to ensure medical care is delivered to the community in a safe and competent way, and will investigate complaints about a medical practitioner's professional activity. All matters raised by the community are thoroughly assessed. The Board aims to ensure that everyone involved is treated fairly and understands the process that an investigation will follow.
If you are dissatisfied with a registered medical practitioner's service or conduct you should, where possible, attempt to resolve the issue directly with the practitioner. Medical practitioners have a duty to provide a suitable complaints process for patients.
If the matter can not be resolved or direct resolution is not appropriate, you can make a complaint to either the Health Quality and Complaints Commission (HQCC), which deals with matters that are suitable for conciliation, or the Medical Board.
People refer a range of concerns about medical practitioners to the Board, including:
The Board can take disciplinary action if they find through investigation that a medical practitioner has engaged in unsatisfactory professional conduct.
However, there are some things the board cannot do. These include:
When either the Board or Health Quality Complaints Commission (HQCC) receive a complaint they work together to determine which agency is best placed to investigate or take action.
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